Sunday, March 13, 2011

6 Laws of Persuasion (Part 5) - Authority



Me: My lower back hurts.
Doctor: You need a MRI for that lower back pain.
Me: OK

How often do I just blindly obey doctors, policemen and other authority figures? Pretty much all the time (except when I was a teenager but I grew out of it). It is so natural for most people to willingly go along with an authority figure (See Milgrim's famous experimentthat it is the Part 5 in this 6 part series on persuasion.

Basic Premise
  • Adults are extremely willing to to follow the commands of an authority figure.  This is so for a couple of reasons:
    • We are taught from when we are young that obedience = good behavior.
    • Mindless obedience is a decision making shortcut
  • Appearance of authority is usually enough: Titles, Clothing, Belongings, etc.
  • Compliance with small favors usually increases susceptibility to incrementally bigger favors.


How People Take Advantage of Authority
  • Ever watch commercials where an "expert" comes on to discuss the benefits of the product and to lend "false" credibility.  Usually this expert is in a scientist's/doctor's coat. 
  • Use of authoritative appearance to gain compliance: Uniforms, expensive suits, medals and other status symbol items (expensive cars, watches, jewelry, etc). I guess it really pays to look like a million bucks.


Best Defense
  • Ask yourself: Is this person really an expert? Are they honest?
  • Ask yourself: How truthful do we expect the expert to be here?
  • Separate the symbols of authority and status with the actual evidence of credible authority


Next Principle of Influence: Scarcity


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